-

5 Questions to Ask Before Bringing Technology into Healthcare
A few years ago, I was part of a team implementing an electronic medical record (EMR) system at a hospital in Ethiopia. The project was part of a broader healthcare transformation initiative. It was a challenging but valuable learning experience. One thing I learned is… continue reading
-

Why Do Patients Have to Start Over?
I recently had an experience that helped me better understand why patients sometimes get frustrated with healthcare. While receiving treatment here in the U.S., I had to visit five different medical services, each with its own appointment schedule and timeline. At almost every visit, I… continue reading
-

Public Health Meets Business. Now What?
When we think about healthcare, we usually think about hospitals, doctors, and treating patients. But many things that affect our health happen outside hospitals. Decisions made by businesses and governments can affect what we eat, how we live, and the choices we make every day.… continue reading
-

Can Healthcare Be More Efficient Without Sacrificing Quality?
In business, efficiency is about making good use of the resources available. In healthcare, this often brings up questions about costs and how many patients can be served. But healthcare is different from many other services because the quality of care can directly affect someone’s… continue reading
-

What Does a Hospital Actually Sell?
In business, much discussion centers on products, services, and the value they create. A hospital clearly provides healthcare services, from consultations and lab tests to medications, procedures, and surgery. All of these services have value, but patients usually do not seek them just for the… continue reading